Terms of Service
These terms describe the agreement between you and Tetramo, Inc. concerning Glassly’s website, app, hosted features, and miniapps that we provide (together, the “Services”). References to “Glassly,” “we,” and “us” mean Tetramo, Inc. Independent developers’ miniapps and third-party devices may have separate agreements.
When you accept these terms during registration or another acceptance process, you agree to follow them. If you do not agree, do not create an account or use the Services. Anyone accepting for a business must have authority to enter into this agreement for that business.
1. Accounts and eligibility
You must be at least 13 to use Glassly, or older if local law requires it. If you are under 18 or the age of legal adulthood where you live, a parent or legal guardian must consent to your use and accept these terms on your behalf. Additional consent requirements for children’s personal information are explained in our Privacy Notice.
Give us accurate account information and keep your sign-in credentials private. You are responsible for activity you authorize through your account. Tell us promptly if you believe someone has gained unauthorized access, and cooperate with reasonable steps to secure the account. Do not share or sell access in a way that bypasses account or plan limits.
2. Using Glassly
Glassly offers miniapps on compatible phones and can connect to supported wearables. Features depend on your device, permissions, software version, network connection, region, and plan. A device appearing in our compatibility information does not mean every feature is supported on that device.
While you comply with this agreement, we grant you limited, non-exclusive, non-transferable, revocable permission to use Glassly’s proprietary software and hosted Services for personal, non-commercial purposes within your plan’s limits. Separate open-source rights are addressed in section 8.
Business or commercial use of the proprietary Services requires authorization from Tetramo. Contact business@tetramo.com to request it. A paid subscription alone does not grant commercial-use authorization. You may not resell accounts or hosted capacity, share credentials to bypass limits, or access systems without authorization.
Keep supported software reasonably up to date. Older versions may stop connecting to hosted features. We may offer experimental or early-access features that change, fail, or are withdrawn; an announcement or waitlist signup is not a guarantee of a release date or future functionality.
3. Plans and purchases
Glassly Plus, Glassly Pro, and transcription hour packs are also governed by our Subscription Terms. Those terms and the disclosures shown when you buy control the purchase-specific details, including allowances, renewals, cancellation, and refunds.
Review the price, billing period, and renewal conditions before confirming a subscription. Deleting the app or closing your Glassly account does not by itself cancel an app-store subscription; use the relevant store’s subscription controls. Mandatory cancellation, refund, and other consumer rights remain available.
If you connect your own API key, your separate provider account, charges, and usage restrictions apply. Protect your keys and revoke them with the provider if they are exposed. Glassly plan allowances do not pay charges billed directly to you by another provider.
4. Your content and recordings
You keep the rights you have in the recordings, notes, prompts, documents, and other material you bring to Glassly. You authorize us and the providers acting for us to process that material to deliver the features you request, protect the Services, and meet legal obligations. This permission does not give us ownership of your content or a right to use private recordings in advertising.
Deletion and retention are handled as described in the Privacy Notice, including any limited backup or legal retention. Keep your own copies of information you need. This agreement does not promise that temporary captions or other transient output will be stored.
Before capturing or sharing speech, images, or personal information, obtain the permissions required for your situation. Respect private spaces, workplace rules, and other people’s privacy. A device permission or recording indicator is not a substitute for any consent required from the people being recorded. Do not conceal recording activity or bypass a device’s recording indicators.
Only upload or transmit material you are entitled to use. If you share content with another person or service, their handling of it may be outside Glassly’s control.
5. AI and connected tools
Captions, translations, summaries, and assistant responses can be incomplete or wrong. Check output against reliable information before making decisions, and consult a qualified professional for medical, legal, financial, or other specialized advice. Glassly is not an emergency service or a substitute for a safety system.
Do not depend on Glassly where a missed notification, incorrect direction, transcription error, or delayed response could put someone in danger. Remain aware of your surroundings and follow the safety instructions for your phone and wearables.
Connected tools, including terminal and computer integrations, may interact with files, commands, or external accounts within the permissions you grant. Only connect systems you are authorized to control. Review consequential actions, use appropriate access limits, and maintain backups. Granting access to a tool does not make its output reliable or remove the need for your judgment.
AI output may resemble output given to others. We do not promise that output is unique, free of third-party rights, or eligible for copyright protection.
6. Devices and third-party miniapps
Glassly provides software and services for third-party devices. Device purchases, repairs, safety requirements, and manufacturer warranties are matters between you and the seller or manufacturer. This agreement does not create a Glassly hardware warranty.
A miniapp written or operated by an independent developer may have its own terms, permissions, charges, and privacy practices. Read those before using it. Being available through Glassly does not make the developer our representative or guarantee the miniapp’s performance.
Third-party platforms and integrations can change or become unavailable. We may restrict an integration or remove access to a miniapp for security, legal, or operational reasons. This does not remove responsibilities that applicable law places on us for our own Services.
7. Acceptable use
Use Glassly lawfully and respect the rights of others. In particular, you must not:
- Use recordings or connected tools for stalking, unlawful surveillance, impersonation, fraud, or harassment.
- Access accounts, devices, data, or networks without authorization.
- Distribute malware or deliberately disrupt the Services for other users.
- Evade paid usage limits, exploit billing errors, or resell hosted access without an agreement with us.
- Use the proprietary Services for business or commercial purposes without authorization from Tetramo.
- Infringe intellectual property rights or disclose information you have no right to disclose.
- Use the Services in breach of applicable sanctions or export restrictions.
These restrictions do not prohibit activities that the law or an applicable open-source license expressly permits. Report a suspected security issue privately to security@tetramo.com.
8. Software licenses and ownership
Code distributed under an open-source license remains governed by that license. Read the license included with the particular repository or component; these terms do not replace it or take away the rights it grants. Access to source code does not automatically include free use of Glassly’s hosted infrastructure.
We and our licensors retain rights in the Services and materials we provide, except for your content and rights granted under a separate license. You may refer to Glassly truthfully, but may not present an independent product as official or imply our sponsorship without permission.
If you voluntarily give us product suggestions, you allow us to use those suggestions without an obligation to pay you or credit you. This does not transfer your private content or change the license governing a code contribution.
9. Privacy and communications
Our Privacy Notice explains personal-information processing, retention, international transfers, and your choices. Acceptance of these terms is not blanket consent to optional data processing or marketing.
We may send messages needed to administer your account, deliver requested access, explain purchases, or address security. Optional product-marketing emails are subject to your choices and any consent required by law. You can unsubscribe from those emails using the link provided; necessary account messages may still be sent.
10. Availability and account closure
Maintenance, provider outages, and compatibility changes may interrupt the Services. We may modify or discontinue features, subject to commitments made for purchases and applicable consumer rights. For material changes to a paid service, we will provide the notice and remedies required by law and the applicable purchase terms.
You can stop using Glassly at any time. Contact us for help closing your account or exercising deletion rights. Cancel any recurring store subscription separately and save information you need before closure.
We may restrict or end access when necessary to address a material breach, fraud, a security threat, a legal requirement, or discontinuation of a service. Where reasonably possible, we will explain the action and give you a chance to resolve a correctable issue. Immediate action may be necessary to protect people, data, or systems.
Account closure ends permission to use the hosted Services, but does not cancel rights already granted under an open-source license. Provisions about accrued payment obligations, ownership, responsibility, and dispute resolution continue where needed to resolve matters arising during your use.
11. Warranties and responsibility
Except for express commitments we make and guarantees that the law requires, we do not warrant uninterrupted operation, compatibility with every device, or error-free results. To the extent legally permitted, implied warranties of merchantability, fitness for a particular purpose, and non-infringement are excluded.
To the extent permitted by applicable law, Tetramo’s total aggregate liability arising from these terms or the Services is limited to the greater of US $100 or the fees you paid to Tetramo for the Services in the 12 months preceding the claim. This cap is subject to the exceptions below.
Subject to rights that cannot lawfully be restricted, neither party is responsible to the other for indirect or consequential losses arising from this agreement. No exclusion or limit applies to fraud, intentional misconduct, death or personal injury caused by negligence where liability cannot be limited, or any other responsibility that applicable law prohibits us from excluding or restricting.
If you are a consumer, your mandatory rights to services of the required quality and to remedies for defective services remain in force. A limitation in these terms applies only to the extent the law allows it in your circumstances.
12. Disputes and applicable law
12.1 Resolving concerns
Before filing a claim, contact legal@tetramo.com. We will try to resolve the matter informally within 30 days. This does not delay urgent relief or a filing needed to meet a legal deadline.
12.2 Arbitration for US users
For US users, disputes concerning these terms or the Services will be decided by binding JAMS arbitration under its Streamlined Arbitration Rules. This obligation binds both you and Tetramo.
Eligible small-claims cases may proceed in court. Either party may also seek court injunctions addressing intellectual-property infringement or unauthorized use.
The JAMS Consumer Minimum Standards apply to consumer cases, including their fee allocation and accessible hearing-location requirements. Tetramo will pay the costs those standards assign to the company. The process must preserve available legal remedies, a neutral arbitrator, relevant information exchange, and a reasoned written decision. Non-waivable rights to seek relief in court remain intact.
12.3 Individual proceedings
Where legally enforceable, you and Tetramo waive jury trials for arbitrated claims and participation in class, consolidated, or representative proceedings. Claims must proceed individually. This restriction does not waive a remedy or procedural right that applicable law makes non-waivable.
12.4 Opting out
To reject arbitration and the related class-action waiver, email legal@tetramo.com within 30 days after first accepting these terms. Include your name, account email if any, and a clear statement that you opt out. Opting out does not affect access to Glassly or the remaining terms.
12.5 Law and courts
California law governs, excluding its conflict-of-law rules. Non-arbitrated claims belong exclusively in the state or federal courts of Santa Clara County, California, except for eligible small-claims proceedings and mandatory local consumer rights. EU and UK users retain all protections their applicable mandatory laws provide.
13. Changes and other terms
We will identify the effective date of revised terms on this page. Where a material change affects your rights or obligations, we will provide advance notice and obtain any acceptance required by law. Changes do not retroactively change the terms governing an existing dispute.
These terms and any applicable purchase or separately accepted service agreement govern their respective subject matter. A specific purchase agreement controls a conflict about that purchase, and an open-source license controls the software it covers. The Privacy Notice describes our data practices; it does not replace consent where consent is required.
If a provision cannot be enforced, the rest of the agreement continues where it can fairly operate independently. Not enforcing a provision on one occasion does not waive it. Neither party may transfer this agreement in a way that strips the other of mandatory protections. We may transfer it as part of a business reorganization or sale if the successor assumes our obligations.
14. Contact
Tetramo, Inc.
2810 N Church St PMB 205013
Wilmington, Delaware 19802-4447, USA
Questions and legal notices: legal@tetramo.com
Privacy requests: privacy@tetramo.com